Terms of Service & Target Persona Policies
Select your role to review the specific legal agreements, liability protections, and operating rules that govern your participation on the GoCena platform.
Diners & Consumers
Terms governing food orders, in-store price guarantees, the $0.99 platform technology fee, closed-loop GoCena Global Points, and zero cash value loyalty rewards.
1 Point per $1 spent, $15.00 minimum order floor for reward perks, 1 reward per ticket, absolute counter cashier immunity, and closed-loop non-fiat rules.
Zero personal data selling, encrypted Stripe card processing, and strictly essential shopping cart cookies.
Restaurant Partners
Standard commercial terms for independent restaurant owners, California AB 2149 listing authorization, 0% pickup, and the 30-day rate modification schedule.
Dynamic fee schedule (0% pickup, default 15% delivery, 8% catering), $99 liability cap, chargeback indemnity, and in-house delivery vehicular shield.
100% merchant ownership of recipe secrets, ingredient lists, and offline cost-tracking privacy.
Corporate & Event Catering
Enterprise operating standards for large-format party trays, advance kitchen preparation windows, ERP purchase order routing, and cancellation schedules.
Mandatory 24–48 hour advance prep notice, 501(c)(3) tax-exempt verification, and strict cancellation food-waste fee schedules.
Schools, PTAs & Non-Profits
California AB 488 compliant commercial co-venture rules, 100% whole school giveback remittances, and ABC alcohol exclusion.
100% whole giveback (15%–30%) allocated directly to schools with $0 platform deductions, anti-double-dip commission muting, and 30-pack student winner certificates.
Content Creators & Tastemakers
Rules for video reviews, restaurant comped meals, 15-second media limits, automated 7-day view auto-deletion, and FTC endorsement compliance.
Comped meal on filming visit, 15s max running time, 7-day / 1,000-view auto-purge failsafe, mandatory FTC 16 CFR Part 255 #Ad disclosures, and DMCA audio warranty.
1.1 Closed-Loop Loyalty Currency: GoCena Global Points are promotional credits with zero cash surrender value ($0.00 USD). Points cannot be withdrawn as fiat money, exchanged for real cash, or transferred to external accounts. Points can only be redeemed within the GoCena mobile app at participating kitchens.
1.2 The Minimum Spend Floor ($15.00+): Loyalty perks are additive complimentary items provided voluntarily by independent restaurants. To protect kitchen margins, standalone $0.00 reward orders are strictly barred. All reward claims require an accompanying food order meeting or exceeding the merchant's minimum spend floor (typically $15.00+).
1.3 Absolute Counter Cashier Immunity: Physical restaurant cashiers and waitstaff are not authorized or trained to calculate or redeem digital points in person. All loyalty rewards must be submitted digitally through the app prior to kitchen preparation.
1.4 Platform Technology Fee: Consumer orders placed for pickup on GoCena feature a flat $0.99 platform technology fee, transparently displayed prior to checkout.
2.1 Dynamic Fee Schedule: Organic pickup orders: 0.0% commission (100% of food sales to merchant). On-demand delivery dispatch: 15.0% default (adjustable in settings). Corporate catering: 8.0%. Card processing: 2.9% + $0.30 via Stripe Connect.
2.2 Food Safety & Independent Kitchen Liability: Merchant operates under its own Department of Health permits and commercial liability insurance. GoCena assumes zero ($0.00) legal liability for food prep, allergies, or hygiene. Merchant agrees to defend and indemnify GoCena against customer health claims.
2.3 In-House Delivery & Zero Vehicular Liability: Where Merchant utilizes in-house delivery staff, Merchant warrants that it maintains active commercial vehicular liability insurance and workers' compensation. GoCena owns zero vehicles, employs zero delivery drivers, and holds zero vehicular collision liability.
2.4 Cumulative Liability Cap: GoCena's maximum cumulative liability arising from software operations is strictly capped at $99.00 USD.
3.1 Advance Kitchen Scheduling: Party trays and corporate platters require 24 to 48 hours advance prep notice to ensure food freshness and kitchen readiness.
3.2 Cancellation Schedule & Food Waste: Due to ingredient procurement for large orders, cancellations within 24 hours of scheduled fulfillment are subject to a 50% to 100% cancellation fee.
3.3 Tax-Exempt Verification: Universities, schools, and 501(c)(3) non-profit organizations must upload validated exemption certificates prior to order placement to bypass municipal sales taxes.
4.1 15-Second Media Cap: All promotional food video reviews are strictly capped at 15 seconds to ensure fast streaming performance.
4.2 7-Day / 1,000-View Failsafe Purge: Videos generating zero verified food orders within 7 days, or reaching 1,000 unmonetized views, are automatically purged from server disks to insulate the platform from bandwidth costs.
4.3 FTC Endorsement Guides (16 CFR Part 255): Creators must clearly and conspicuously include #Ad, #Sponsored, or #GoCenaPartner in post captions and video overlays.
4.4 Copyright & Music Indemnification: Creators warrant that all audio is original spoken commentary, ambient kitchen sound, or licensed royalty-free music. Uploading copyrighted master tracks is strictly prohibited.
5.1 Zero Personal Data Sales: GoCena does not sell, trade, or rent personal data, telephone numbers, or diner purchase histories to data brokers.
5.2 Strictly Essential Cookies: We deploy only strictly functional cookies required for shopping cart persistence, manager dashboard authentication, and Stripe Level-1 PCI-DSS fraud prevention.
5.3 BOH Recipe Black Box Protection: Proprietary culinary recipes and ingredient ratios remain offline and confidential, protected under our trade secret safe harbor.